The company believes that its market expects a continually improving service. We aim
to continually improve the service we provide to meet our client’s requirements and
to produce finished work that we can justifiably be proud of.
Only by providing an outstanding service and product quality will we achieve our
aims of long term success and sustained improvements.
All personnel within the company are responsible for the quality of their work. The
company provides training and has established systems to assist all personnel to
achieve the standards required. While we endeavor to produce work and offer a service that
we can be proud of, we have to recognize that we don’t always achieve our own
standards. When a customer complains, we are committed to investigating the complaint and will
do our best to put right all justified complaints.
The company aims to achieve the above by implementing a management system that
complies with the international standard of good practice BS EN ISO 9001. It also includes a
commitment to meet the requirements of our clients, as well as legal and regulatory
requirements. Also to continual development of the system and helping to ensure it
The policy, organization and procedures necessary to achieve the required standards
are described in our Quality Management System. The Quality Manager is responsible for
monitoring the quality system and reports regularly to the Managing Director on the
system’s implementation, status and effectiveness.
The objectives of this company are set out in the Business Plan. Objectives for
individual jobs are to carry out he works to the satisfaction of the client and in
accordance with the contract as agreed with the client.